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  • What size bandana should I order?
    When ordering a bandana, please be sure to follow our size chart. If your dog is right at the cutoff, we suggest going up a size. For custom sizes, please email us at barkandchic@gmail.com or DM us on Instagram @barkandchic.
  • How should I measure my pup's neck?
    All of our bandanas are tie-on, you should measure around the dog's neck where a collar would normally go.
  • How should I wash my bandana?
    Due to the handmade aspect of our products, we recommend handwashing bandanas in cold water and letting them air dry.
  • My shipping address is wrong! What do I do?
    Please double check that your shipping address is correct before submitting your order. Remember to add an apartment/unit number if needed. If a package is returned to us due to incorrect shipping address or forgotten apartment/unit number, the customer will need to pay shipping a second time to have the package shipped again. If you notice that your shipping address is incorrect, please make sure to contact us immediately. We can fix the mistake if your package has not shipped already.
  • Return Policy
    All of our items are handcrafted and generally made to order. This means that we typically do not accept returns. However, if there are any issues with your order, please email us at barkandchic@gmail.com or DM us on Instagram @barkandchic and we will see what we can do. Returns will not be accepted due to incorrect sizing on the customer's part. Please follow our size charts.
  • Shipping Policy
    Our current processing time is 7-21 business days. We are working on fulfilling your order as fast as we can. However, if you have any questions about the status of your order, please contact us via email at barkandchic@gmail.com, fill out our contact form or DM us via Instagram. We currently ship within the United States, Puerto Rico, Canada, UK and Australia. Shipping rates are calculated at checkout and are based on weight and distance. We appreciate your patience while we try our best to include International shipping in our website. Please stay tuned to our Instagram @barkandchic for updates.
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